Returns
RETURNS
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Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
To make a return, you must show us a receipt or proof of purchase.
There are certain situations where only a partial refund is given: (if applicable)
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to error on our part.
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Send us your article to: Physique Affûté at 5 Avenue Albert Sarraut, Sucy en Brie, 94370, France.
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it.
We will also notify you of our decision whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within 24 hours.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a 2 business day processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us by telephone or at: contact@physiqueaffute.com.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Shipping
To return a product, you must send it by post to: Physique Affûté at 5 Avenue Albert Sarraut, Sucy en Brie, 94370, France.You will be responsible for paying your own shipping costs to return your item . Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from this.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $75, you should consider using a shipping service that allows you to track the shipment or purchasing shipping insurance. We do not guarantee that we will receive the item you return to us.